Shipping & Returns

Return Policy for Araba Collective

Effective Date: 11/21/2024

 

At Araba Collective, we are committed to providing high-quality products and services that support our mission. Please carefully review our return policy before making a purchase.

 

No Return Policy

Due to the nature of our offerings, all sales are final, and we do not accept returns or exchanges unless otherwise stated. This applies to:

 

Digital Products: These items are non-refundable and cannot be returned due to their intangible nature and instant delivery.

Donations: Contributions to support our mission are voluntary and non-refundable.

Select Physical Items: Certain items, such as custom or limited-edition goods, may also be non-returnable, as specified in their product descriptions.

Exceptions (If Applicable)

If an item is explicitly marked as eligible for returns, the following conditions apply:

 

Return Window: The item must be returned within timeframe designated on website for the particular product with a timeframe of delivery defined.

Item Condition: The item must be unused, in its original packaging, and include proof of purchase.

Shipping Costs: Customers are responsible for return shipping fees unless the return is due to a defect or error on our part.

Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 7 days of delivery. Contact us at hello@arabacollective.com with the following information:

 

Order number

Description of the issue

Photos of the damaged or defective product

We will assess the issue and, if applicable, provide a replacement or refund at no additional cost.

 

How to Contact Us

For questions or concerns about our return policy, please contact:

Email: hello@arabacollective.org

Phone: 612-356-2339

 

By completing a purchase on our website, you acknowledge and agree to the terms of this return policy.